We subscribe to the view that quality is the outcome of all activities that take place within all organization. Total quality management, a discipline and philosophy of management which is planned and continous improvement is instituted in our group.
*To promote a safe environment for patients and staff to facilitate a culture of quality throughout all organization in the group.
*To provide a systematic approach to performance activities. *To promote high quality, cost effective services through the development & implementation of policies, procedures and guidelines.
To manage and use client feedback data through complaints and surveys for continous quality management.
To promote quality education and training initiatives for the staff and to develop a culture of continous improvement accross the organization.
Our focus is on listening to all customers, their experiances and then use process control methods to evaluate the variations that lives within the process.
* Act in the best interests of obligations to the company
* Act honestily, fairly, ethically and with integrity
* Conduct themselves in professional way, courteous and in respectful manner
* Will deal fairly with all stakeholders.
* To be informed and educated in a language that you can understand.
* To recieve medical advice and treatment which fully meets the standards of care quality.
* To be given a clear description of your medical condition, cost of the treatment and to involve in decision.
* To have your privacy & dignity and cultural beliefs.
* To have information of your care providers.
* To make suggestions & voice complaints.
* To refuse treatment.
* To have access to your clinical records.
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Welcome to DAR AL MAJD MEDICAL SPECIALIZED COMPLEX
